Happy New Year everyone!
I'm ready for 2012 to start. 2011 can suck it.
Last week I received a phone call asking for the manager.
"I'm the manager," I told this woman.
"I thought the manager's name was Steve," she said.
"That's the owner, he's my dad but he's not here right now."
"Oh, I guess you'll do. I have a complaint about one of your employees."
"Go on," I said, intrigued.
She went on to tell me how one of our employees was extremely rude to her when she was there. She said that the cashier ringing her up YELLED at her to sign her credit card slip and slammed her cigarettes down on the counter with such force that she thought the cashier broke the cigarettes inside.
Naturally I apologized and said I would reprimand the employee. I invited her to come in for a free coffee courtesy of the store and we hung up shortly after.
As usual I never really believe anything a customer says until I verify it for myself, so I immediately went to our security system and checked the date and time that this woman said she was in.
Sure enough, there she was, and there was our cashier ringing her up.
I had to watch the tape about five times to make sure, because there was NOTHING WRONG. There was no slamming of cigarettes on the counter, there was no yelling. Our cashier was even smiling at her when ringing her up!
I did notice that this lady came in with an attitude. She's the one that threw her purse down on the counter and seemed to be all pissy with the cashier. This is also a customer that I've never seen before, even though she said she's always in every morning. Bullshit. I know every morning customer and she ain't one of them.
People, if you're going to complain about one of us, make sure it happened the way you said it happened. Don't fuck around and try to get us in trouble.