We get a lot of people that come in, prepay for gas and then forget to pump their gas. Usually they will just get in their car and leave, totally forgetting that they just paid me for gas.
Sometimes they come back when they remember, and sometimes they don't.
If they DO come back, most of the time the gas is still sitting there prepaid on the pump and waiting to be pumped.
Sometimes, however, while that customer has forgotten they paid for gas and driven away, another car will pull up to the pump, insert their credit card and assume they are pumping gas on their card. What they are actually doing is pumping the gas that the previous person had paid for and forgot.
Simple enough, right?
When this happens, we have no idea. We don't watch every customer to make sure they fill their car up. Once you pay us inside, our job is done. It is now YOUR responsibility to pump your gas and not forget about it.
What I don't understand is that when a person forgets and we figure out that someone else pumped their gas, this person wants us to still set the pump for them even though someone already took their gas.
They say that they paid for $10, $20, whatever...and they want their gas.
It's not our fault if you forget to pump and someone else took it. At least, that's my opinion on it.
What do you think? Do you think it is the store's responsibility if a customer forgets to pump their gas and another customer pulls up and pumps it?