Tuesday, November 30, 2010

Lesson #1: It's Rude to Point

We sell cigars. All different kinds of them. Our display kind of looks like this:



Yes, that's right. There are millions of them.

I don't smoke cigars, so sometimes it makes it a little difficult to find a certain kind when a customer asks for one.

But when they do the finger pointing thing, that's when I get annoyed.

Here is what I see:



followed by: "I'll take that one right there."

I turn to see where their finger is pointing, and all I see is this:



I turn back towards them and they are still trying to point me in the right direction of the little tiny cigar they want:



It gets a little confusing sometimes.

So then I ask them which brand they want, because to me, it's easier to tell me the name of what you want instead of me trying to guess where your stupid finger is pointing.

But instead of telling me the name, they start giving me directions.

"It's two over from the last one on the end but three rows up from that."

Huh?

So please, when you want to purchase something that there are a million brands of such as a cigar, just tell the cashier the name of what you want or we will be pointing our finger at you next time.

13 comments:

  1. YES!!! And then when you can't find what they want... They get annoyed and start poking the air around your face, shouting "THAT ONE, THAT ONE! CAN'T YOU SEE I WANT THAT ONE"?

    Yes, because out of the two of us, I AM the idiot.

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  2. This made me *giggle*, but you know what? Customers probably don't even realize what they're doing... But now they know. :)

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  3. LOL, that just made me laugh.

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  4. Lol the middle finger.

    Peace, Love and Chocolate
    Tiffany

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  5. When they point, I just want to snap their finger off and shove it up their nose. (Was going to say ass but I truly don't want to get that close to most customers. Especially the ones who buy cigars.)

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  6. Bwahaha! Love the picture tutorial!

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  7. Every once in awhile I come across an article that make me truly laugh out loud. This is one of those articles. Still, LOL....good job!!!

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  8. Cashier I have a question...

    Is it extremely rude to be on the phone while in line? I do this sometimes but I always acknowledge my cashier with a hello and say thank you before leaving and always finish my transaction (handing over of items, swiping card, keying numbers, etc) in a timely manner...am I a bad customer?

    Sidenote: I feel your pain...I work customer service at a bank, your stories are hee.larry.us.

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  9. I am a new cashier and I just wanted to say this is very funny and a lesson learned. I just got a job with Publix and I don't know what to expect.

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  10. I honestly don't mind it. They're just trying to help us

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  11. Pointing at a display of the size you show should allow you to narrow the search by eliminating about 75% of the display. Then a color may allow you to get the right one.

    The person is trying to communicate with you. They may not be doing it in the way that you would perfer but when you take a job as a cashier, part of your responsibility is to make your best efforts to deal with people on thier level. If this is not the kind of job you want, may I suggest educating yourself further so that you can get a different job?

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    Replies
    1. Instead of suggesting to the Cashier who has a B.A. to get an education, why don't you learn how to spell?

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